Seeing the Big Picture examples
Grade-specific examples of Seeing the Big Picture behaviour statements. Every example is word-count accurate, includes a STAR breakdown, and shows why it scores well.
Featured example
Below is our best example for Seeing the Big Picture. Browse by grade to see how the behaviour is expressed at different levels.
[S] I was working as a customer service supervisor in a retail chain when I noticed our store was receiving an unusually high number of complaints about a new returns policy.
[T] I needed to understand whether this was a local issue or part of a wider pattern, and ensure the feedback reached the right people.
[A] I reviewed complaint logs from the past three months and cross-referenced them with two nearby stores in the same region. I found that all three stores showed a 40% increase in returns-related complaints since the policy change. I compiled this data into a concise report, including customer verbatim quotes, and sent it to our regional manager with a recommendation to review the policy at the next quarterly meeting. I also briefed my team on how to handle returns empathetically in the meantime.
[R] The regional manager presented the data at the quarterly review. The policy was revised within six weeks, and returns-related complaints across the region dropped by 55% in the following quarter. My store manager commended me for spotting the wider issue rather than treating it as a local problem.
- Shows awareness of the wider system (other stores, regional patterns) rather than just local problem-solving.
- Uses a specific number (40% increase, 55% drop) to make the result concrete and measurable.
- Demonstrates initiative in gathering data and presenting it to the right decision-makers.
- Balances strategic thinking with practical action (briefing the team on interim handling).
Plagiarism note: This example is for inspiration only. Adapt it to your own experience. Assessors can spot generic or copied statements.
Examples by grade
Click your grade to see a tailored example. Each grade requires a different level of complexity and evidence.
Focus: Following procedures, supporting team goals, showing awareness of wider context.
250 words
EOFocus: Initiative within role, understanding how work supports the team.
250 words
HEOFocus: Broader awareness, stakeholder engagement, proactive problem-solving.
250 words
SEOFocus: Strategic thinking, cross-team influence, managing wider priorities.
250–500 words
Grade 7Focus: Senior-level strategic oversight, policy awareness, organisational impact.
500 words
Grade 6Focus: Director-level strategic leadership, cross-departmental influence, systemic change.
500–750 words
Scenario-based examples
Sometimes it helps to see examples organised by the type of situation. Browse these common scenarios to find one that matches your experience.
Team conflict
Resolving disagreements or tension between colleagues.
Tight deadline
Delivering quality work when time is short.
Process improvement
Making a system or workflow work better.
Customer complaint
Handling a difficult customer situation well.
New system
Adapting to or implementing a new way of working.
Cost saving
Reducing costs without reducing quality.