Contact us
We welcome feedback, corrections, and suggestions. If you have a question about the site, spotted an error, or want to suggest a topic, get in touch.
Before you contact us
We are a small team and we read every message, but we cannot provide one-to-one coaching or review individual statements. If you are looking for help with a specific application, our writing guides and behaviour examples are the best place to start.
Many common questions are answered in our behaviour guides and application help pages. If your question is about word counts, how to structure a statement, or what a behaviour means, you will likely find the answer there faster than waiting for a reply.
How to reach us
The best way to reach us is by email:
We aim to respond within 5 working days, though it may take longer during busy periods.
What to include in your email
- Feedback or corrections: Please include the page URL and the specific text you are referring to. If you can point us to the official source, even better.
- Topic suggestions: Tell us what you are struggling with and what would help. We prioritise topics based on demand.
- Technical issues: Include your browser, device, and a description of what went wrong. Screenshots help.
- Partnerships or press: Briefly describe who you are and what you are proposing. We read these but we are selective about partnerships.
What we cannot help with
We are not the Civil Service, and we do not have access to individual application records. We cannot:
- Review or edit your personal statement or behaviour statement
- Tell you why your application was unsuccessful
- Provide updates on your application status
- Intervene in a recruitment process
- Confirm or interpret official Civil Service policy
For these, contact the recruitment team for the role you applied to, or visit Civil Service Careers for official guidance.
If you need help with a specific application, the recruitment team for that role is your best source of information. For general guidance on the Success Profiles framework, visit Civil Service Careers or GOV.UK.
Response times
We are based in the UK and work standard office hours (Monday to Friday, 9am to 5pm). We aim to respond to all emails within 5 working days. During peak application periods — typically September to November and January to March — response times may be longer.
Social media
We do not currently maintain social media accounts. The best way to stay updated is to bookmark the site or subscribe to our email list (coming soon).