Delivering at Pace examples
Grade-specific examples of Delivering at Pace behaviour statements. Every example is word-count accurate, includes a STAR breakdown, and shows why it scores well.
Featured example
Below is our best example for Delivering at Pace. Browse by grade to see how the behaviour is expressed at different levels.
[S] Our team inherited a backlog of approximately 200 unprocessed housing benefit cases from a colleague who had left suddenly. The cases were time-sensitive, with statutory deadlines approaching, and the remaining team was already at full capacity.
[T] I needed to help clear the backlog quickly while ensuring no cases missed their deadlines and quality standards were maintained.
[A] I volunteered to take on 60 of the cases and proposed a structured approach to my manager. I prioritised cases by deadline urgency, created a daily tracker visible to the whole team, and identified that 30 cases were straightforward renewals that could be fast-tracked with a simplified checklist. I worked an additional hour each day for two weeks to stay on track, and I flagged three complex cases early to senior colleagues so they did not become blockers. I also briefed a new temporary colleague on the fast-track process so they could help.
[R] All 200 cases were cleared within three weeks. None missed their statutory deadline. A random quality audit of 20 cases found zero errors. My manager asked me to document the fast-track checklist for future use.
- Shows ownership of a difficult situation (volunteering, proposing a structured approach).
- Demonstrates efficiency (identifying fast-track cases, creating a tracker) rather than just working harder.
- Balances speed with quality (zero errors in the audit).
- Includes a number that makes the scale tangible (200 cases, 60 taken on).
Plagiarism note: This example is for inspiration only. Adapt it to your own experience. Assessors can spot generic or copied statements.
Examples by grade
Click your grade to see a tailored example. Each grade requires a different level of complexity and evidence.
Focus: Following procedures, supporting team goals, showing awareness of wider context.
250 words
EOFocus: Initiative within role, understanding how work supports the team.
250 words
HEOFocus: Broader awareness, stakeholder engagement, proactive problem-solving.
250 words
SEOFocus: Strategic thinking, cross-team influence, managing wider priorities.
250–500 words
Grade 7Focus: Senior-level strategic oversight, policy awareness, organisational impact.
500 words
Grade 6Focus: Director-level strategic leadership, cross-departmental influence, systemic change.
500–750 words
Scenario-based examples
Sometimes it helps to see examples organised by the type of situation. Browse these common scenarios to find one that matches your experience.
Team conflict
Resolving disagreements or tension between colleagues.
Tight deadline
Delivering quality work when time is short.
Process improvement
Making a system or workflow work better.
Customer complaint
Handling a difficult customer situation well.
New system
Adapting to or implementing a new way of working.
Cost saving
Reducing costs without reducing quality.