Changing and Improving examples
Grade-specific examples of Changing and Improving behaviour statements. Every example is word-count accurate, includes a STAR breakdown, and shows why it scores well.
Featured example
Below is our best example for Changing and Improving. Browse by grade to see how the behaviour is expressed at different levels.
[S] In my role as an administrative assistant, I noticed the team was spending approximately two hours each week searching for documents across multiple shared drives with inconsistent naming conventions.
[T] I needed to create a more efficient filing system that everyone could adopt without disrupting ongoing work.
[A] I mapped out the current folder structure and identified the three most common search paths. I then designed a simplified hierarchy with clear naming rules and created a one-page guide. Before rolling it out, I tested it with two colleagues for a week and incorporated their feedback. I then presented the new system at a team meeting, explained the time savings, and offered one-to-one support for anyone who needed help transitioning.
[R] Document retrieval time dropped by approximately 75%. Three other teams adopted the same system after hearing about it. My manager included the approach in the department's induction pack for new starters.
- Identifies a specific, measurable problem (two hours per week) rather than a vague complaint.
- Shows a structured approach: research, test, refine, then roll out.
- Includes stakeholder engagement (colleague feedback, team meeting) rather than imposing change unilaterally.
- Demonstrates that the improvement had wider impact beyond the immediate team.
Plagiarism note: This example is for inspiration only. Adapt it to your own experience. Assessors can spot generic or copied statements.
Examples by grade
Click your grade to see a tailored example. Each grade requires a different level of complexity and evidence.
Focus: Following procedures, supporting team goals, showing awareness of wider context.
250 words
EOFocus: Initiative within role, understanding how work supports the team.
250 words
HEOFocus: Broader awareness, stakeholder engagement, proactive problem-solving.
250 words
SEOFocus: Strategic thinking, cross-team influence, managing wider priorities.
250–500 words
Grade 7Focus: Senior-level strategic oversight, policy awareness, organisational impact.
500 words
Grade 6Focus: Director-level strategic leadership, cross-departmental influence, systemic change.
500–750 words
Scenario-based examples
Sometimes it helps to see examples organised by the type of situation. Browse these common scenarios to find one that matches your experience.
Team conflict
Resolving disagreements or tension between colleagues.
Tight deadline
Delivering quality work when time is short.
Process improvement
Making a system or workflow work better.
Customer complaint
Handling a difficult customer situation well.
New system
Adapting to or implementing a new way of working.
Cost saving
Reducing costs without reducing quality.